Security Guards for Multifamily & Apartment Communities
Evening and overnight posts, patrol by vehicle and on foot, access control at the gate, and a written report to the property manager every day.
Request a proposalThe industry in Houston
Houston is an apartment market
Garden communities along every freeway, mid-rises inside the loop, student housing near the campuses, senior communities in the suburbs and build-to-rent neighborhoods on the edges. Each has an office that closes at six and a property that does not.
The risks are ordinary and repetitive. Vehicle break-ins in the back lots, non-residents at the pool, propped doors after move-ins, packages taken from breezeways, noise that neighbors report to the city. None of it is dramatic, and all of it costs renewals when nobody responds.
Managers need a record, not a rumor. A regional manager asks what happened last month; a resident's attorney asks what the property did about a complaint; a lender asks about incident history. The daily report is the answer to all three, and it only exists if someone is on the property writing it.
Coverage has to fit the budget and the layout. A three-hundred-unit garden community and a twelve-storey tower need different posts. Price Protection staffs both, and the pages below explain how the post changes with the property type.
Property types
Pick the page that matches your property.
Each page below covers the risks, the post, the report and the questions specific to that property type.
Affordable and tax-credit housing
Coverage that protects the residents who live there, treats them with respect, and gives the owner and the compliance file a written record.
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After-hours patrol
From the moment the office locks up until it opens again, the officer on patrol is the only representative of management on the property. We make that count.
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Apartment parking garages
A structured garage is the one part of the property residents walk through alone at night. We put an officer on the levels, the gate and the stairwells.
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Build-to-rent communities
Houses on streets, one owner, an office that closes at six and a builder next door. We patrol it like a neighborhood and report it like a property.
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Clubhouses and fitness centers
The clubhouse, the gym and the business center used by residents, on the hours the lease allows, with the equipment still there in the morning.
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Corporate and extended-stay housing
Coverage for a community whose residents change monthly: access that follows the reservation, a patrol that knows who belongs and a report to the operator.
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Garden-style apartments
Spread-out buildings, open breezeways and long parking runs need an officer who moves, not a desk. We patrol the whole property and report every round.
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High-rise and mid-rise apartments
One front door, one garage and a lot of floors in between. We hold the lobby, walk the levels and put every entry, delivery and alarm in writing.
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Lease-up communities
Half construction site, half home. We cover the vacant buildings, the model units and the first residents at once, and the post changes with each occupancy.
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Leasing offices
An officer in or near the leasing office for the hours the staff are worried about, so a difficult conversation stays a conversation.
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Luxury apartments
Residents paying for the finish expect the desk to match it. Officers chosen for manner, and the amenities, garage and packages kept the way the lease promised.
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Manufactured home communities
A patrol on your streets that residents recognize, community rules applied fairly and vacant homes checked, with a report to the manager every morning.
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Mixed-use developments
One security program for a building that is a home, a store, a restaurant and a garage at once, with post orders for each and a report to the owner.
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Package theft prevention
Deliveries arrive all day and disappear in the evening. We cover the package room, the lockers and the delivery hours, and write down who came and went.
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Pool and amenity security
Summer weekends on the pool deck, closings enforced every night, guest limits held at the gate, and the office told exactly what happened by Monday.
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Resident events
An officer at the gate and on the deck for the pool party or the holiday event, so the manager can host instead of policing.
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Senior living
Residents who need a familiar face at the door, families who need to know someone is awake at night, and a director who needs it written down.
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Student housing
Hundreds of residents on the same lease cycle, guests every night and a campus calendar that sets the pace. We staff the post to that calendar.
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How we work here
The services this industry uses.
- Unarmed security guards
The standard multifamily post is an unarmed officer in the evening and overnight, in uniform, trained in customer service as well as patrol. On a residential property most contacts are with residents, and manner matters.
- Vehicle patrol
Where the community is spread out, a marked vehicle covers the parking runs, the perimeter and the far buildings on varied routes, with the officer out of the vehicle at every checkpoint that needs a hand on a door or a gate.
- Access control
Staffed gates and lobbies check residents, log visitors and contractors and stop tailgating. Where there is no fixed post, the patrol officer checks that vehicle gates close and secured breezeway doors stay latched on every round.
- Camera monitoring
Officers watch the community's own cameras from the post between rounds, so the pool deck, the mail room and the garage have a person looking at them overnight and a response before a resident calls.
- Incident reporting
Every round, every call, every door found open and every incident goes in the daily report, which reaches the manager before the office opens. Officer performance is reviewed against it daily.
How we work with apartment communities
Price Protection began in multifamily and the client wall still reads mostly as a list of Houston apartment communities and the management companies that run them. The work has a rhythm. A manager calls dispatch, usually after something has happened or a renewal survey has come back with the word “unsafe” in it. Dispatch takes the address, the number of units and buildings, the hours wanted and the problems the community is having, and a supervisor walks the property with the manager. The post orders come out of that walk: the route, the checkpoints, the amenity closings, the parking policy, the courtesy line, the escalation contacts.
Officers start on the schedule the manager sets, typically evenings and overnight seven days a week, and the same small group works the property so they learn it. The manager gets a report every morning. Once a month, or whenever the property changes, the post orders are reviewed and adjusted.
What changes by season
Summer brings pool traffic, non-residents at the amenities and more people outside after dark. August brings move-ins and propped doors; the end of the year brings package theft. Hurricane season from June to November means storm preparation, power outages and a property full of people with nowhere else to be, and the post orders say what the officer does when the power goes out and the gates fail open. Winter freezes bring burst pipes and residents who need help. Coverage is planned around that calendar rather than reset every time it turns.
The report is the product
An apartment community buys hours of presence, and the daily report is the proof of how those hours were spent: rounds with times, doors found propped, vehicles logged, courtesy calls and how each was resolved, incidents with their own written reports. Regional managers use it to compare properties, on-site managers use it to brief maintenance, and everyone uses it when a question comes from a resident, a lender or an attorney. Officer performance is reviewed against the report every day, which is how a missed round is caught before the client notices.
Pick the page for your property
The property types below each have their own page, because the post at a garden community is not the post at a high-rise, and the questions a student housing manager asks are not the questions a senior living director asks. Each page covers the risks, the services that apply, a typical shift, what the report records and the questions we hear most. If your property does not fit any of them, request a proposal and describe it; the post orders are written for the property, not the category.
Reporting
A written report, every day.
Every client receives a daily report, and officer performance is reviewed and documented daily. Post orders for this industry are written with the property manager before the first shift.
On the client wall
Names in this industry that Price Protection protects.
- RPM
- GVA
- Greystar
- SYNC Residential
- Park Lakes
- REMY on the Trails
- SYNC at Kingsland Ranch
- Tomball Ranch Apartments
- The Keegan Mission Glen
- AUXO at Memorial
- Timbergrove Station
- Villas at Bunker Hill
- Sommerall Station
- The Retreat at Stafford
- 24/7
- Dispatch and guards, every day of the year
- 2019
- Providing armed security in Houston since
- 25+
- Communities and businesses on the client wall
- Daily
- A written report to every client
What does apartment security cost?
It is priced by the post: the hours per week, armed or unarmed, whether a vehicle is needed and any special requirement. A proposal states the hourly rate and the schedule in writing. Most communities run an unarmed evening and overnight post, which is the most economical form of coverage.
Do you provide courtesy officers?
Yes. A courtesy patrol post is the multifamily version of an evening and overnight officer, with a courtesy line residents can call for noise, parking and disturbances. Ours are licensed, trained and reviewed daily, and they file a report every shift.
Can you start before the weekend?
Usually. Unarmed guards can typically arrive at most communities within hours of the request, with post orders written from the first call and refined on the walk-through.
Do you work with management companies across several properties?
Yes. Several management companies on the client wall run posts at more than one community, with consistent post orders and a single point of contact at dispatch.
Which apartment communities do you protect?
The names on the client wall include communities in Katy, Humble, Tomball, Cypress, Stafford, Richmond, the Heights and Memorial, and the management companies that operate them. We do not describe what happens at any client's property.
Related pages
Service areas
Insights
Answers
Glossary
Request a proposal
Request a proposal for multifamily & apartment communities.
Two short steps. Dispatch reviews every request and calls you back about coverage. For urgent unarmed coverage we can typically staff most sites within hours.
24-hour dispatch
(281) 326-9189