Price Protection Security
How We Work: Assessment, Deployment, Reporting
How a Price Protection engagement runs from the first call to the daily report: walk-through, post orders, officer assignment, start of coverage, daily review.
By Price Protection SecurityReviewed TX DPS Lic #B09430601
The same sequence for every client
A gate post at a gated community, an overnight patrol at a warehouse and a sprinkler-impairment fire watch at a hotel look nothing alike on the ground, and they are set up the same way. The sequence below is what Price Protection does between the first call and the first report, and the last step is the one that never ends. The steps are listed on this page in order; the rest of the page explains what each one is for.
Assessment comes before the proposal
We do not price a post from a phone call unless the client needs coverage tonight. The walk-through is where a supervisor sees what the client sees and what the client has stopped noticing: the propped stair door, the dark corner of the lot, the gate that does not close, the amenity that empties at closing and fills again at eleven. The proposal that follows describes each post by its hours and its type, states the rate, and is priced for the property rather than the category.
Deployment is a small group, not a roster
Dispatch assigns a consistent group of officers to a post so that the people on the property learn it. The same officer who found the propped door on Monday is the one who checks it on Thursday. Post orders are the contract between the client and those officers, and they are written before the first shift, not discovered on it. Where a client needs coverage before the walk-through can happen, the orders are drafted from the call and finished on the ground, and the first week is watched closely.
Reporting is the product, review is the promise behind it
Every client receives a written report every day. Every officer’s performance is reviewed and documented against the post orders every day. Those two facts are the whole of how Price Protection promises consistency; there is no other mechanism, and we do not claim one. When the report shows the post is not fitting the property, the post orders change. When a property changes, the post orders change. When a contract renews, the season’s reports are the basis of the conversation.
Starting
The proposal form at the foot of this page and the dispatch number on every page both start the sequence. Dispatch needs the address, the property type, the hours and a contact; the rest follows on the walk-through.
The call
You call dispatch or send a proposal request. Dispatch takes the address, the property type, the hours, the problems you are seeing and whether the post is armed or unarmed, and calls you back to confirm what happens next. Urgent unarmed coverage can typically start within hours; the rest of this sequence catches up around it.
The walk-through
A supervisor walks or drives the property with you: entrances, lots, amenities, doors, lighting, the places where incidents have happened and the people the officer will work with. The proposal comes from this visit, priced by the post and the hours.
Post orders
The route, the checkpoints, the access rules, the closings, the escalation contacts and the site-specific instructions are written into post orders and agreed with you before the first shift. Every officer who works the property reads and signs them.
Officer assignment and start
Dispatch assigns a small, consistent group of licensed officers to the post, briefs them on the orders, and starts coverage on the schedule you set. The first week is watched closely and the orders are adjusted as the officers learn the property.
The report and the review
You receive a written report every day. A supervisor reviews each officer's performance against the post orders every day. Incidents get their own report the same day. Post orders are revisited whenever the property changes and at renewal.
Questions
How We Work
How long does it take to start?
For a scheduled post, as long as it takes to walk the property and agree the post orders, usually a few days. For urgent unarmed coverage, dispatch can typically have an officer on most sites within hours, with the post orders drafted from the call and completed on the walk-through.
Who is my contact once coverage starts?
Dispatch, 24 hours a day, at the number on every page, and the supervisor responsible for your post. Instructions given to dispatch during a shift reach the officer on post within minutes.
What if the post is not working?
Tell dispatch. The daily report will usually show why: the hours are wrong, the route misses the problem, the property has changed. The post orders are revised with you. The review is daily so that problems are corrected in days, not at renewal.
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Answers
Glossary
Request a proposal
Request a proposal for your property.
Two short steps. Dispatch reviews every request and calls you back about coverage. For urgent unarmed coverage we can typically staff most sites within hours.
24-hour dispatch
(281) 326-9189