Lobby and Concierge Security Guards

Lobby and concierge security is a fixed post at the entrance of an office, residential or mixed-use building, staffed by an officer who controls who comes in, handles visitors and deliveries, watches the building’s cameras and walks the building on a set interval, for the hours the building is not otherwise staffed at the desk. Price Protection staffs these posts in towers and mid-rises across Houston, in uniform or in business dress to suit the building.

What the post is for

A building’s lobby is the one place every visitor, tenant, resident, courier and contractor passes. During business hours the receptionist or the concierge manages it; after hours, without an officer, it manages itself. The lobby post exists so that the door is controlled around the clock, so that a resident’s guest is announced and a contractor is logged, so that a package is received rather than left, and so that the cameras on the garage and the dock have a person looking at them at midnight.

How the desk runs

The officer takes the desk at the hour the post orders set, reviews the day’s notes from reception, and works the building’s own procedures: visitors are signed in and announced, contractors and cleaning crews are checked against the approved list, deliveries are directed or received, and residents or tenants who need after-hours access are helped by the rule the building has written. Between arrivals the officer watches the camera wall and, on the interval set, walks the building: the garage levels, the dock, the stairwells, the roof door, the mechanical rooms. Everything is logged with a time and the property manager reads it in the morning.

The manner matters

A lobby officer speaks to more people in a shift than any other post, and most of them are tenants and residents who are not doing anything wrong. Officers assigned to lobbies are chosen for the way they greet people, remember names and handle a question without making it a confrontation. When a situation does turn, they are trained in de-escalation and know when to call the property manager and when to call police.

Buildings that use it

Class A office towers, residential high-rises and mid-rises, luxury and lease-up communities with a controlled lobby, coworking buildings, medical office buildings with after-hours clinics and hotels that want a security presence beside the front desk. The property pages on this site say how the lobby post fits into each.